Privacy Policy

Last updated: February 2026

Nucleus ("we", "us", or "our") operates the Nucleus tutoring platform. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data We Collect

We collect the following categories of personal data:

• Profile information — name, email address, and account credentials
• Course progress — lesson completions, module progress, and enrollment records
• Quiz and assessment scores — answers submitted and grades received
• Webinar attendance — session join/leave times and participation data
• Community posts — content you post in community forums and discussions
• Form submissions — data you provide through forms on the platform

2. How We Use Your Data

We process your personal data for the following purposes:

• Platform operation — to provide, maintain, and improve the tutoring platform
• Course delivery — to track your learning progress and deliver personalized content
• Communication — to send you important account notifications, course updates, and support responses
• Analytics — to understand how the platform is used and improve our services

3. Third-Party Integrations

We share data with the following third-party services as necessary to operate the platform:

• Zoom — for hosting webinars and live tutoring sessions. Zoom receives your name and email when you join a session.
• Resend — for sending transactional emails. Resend processes your email address to deliver notifications.
• LiveKit — for live support features. LiveKit processes connection data during live sessions.
• Zoom — for live webinar sessions. Zoom processes connection and participation data during webinars.
• Typeform — for processing form webhook data. Typeform may transmit form submission data to our platform.

4. Data Retention

We retain your personal data only as long as necessary to provide our services. Specifically:

• Account data is retained while your account is active
• Inactive accounts and associated data are automatically cleaned up in accordance with our data retention policy
• You may request deletion of your data at any time (see Your Rights below)

5. Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your account and personal data using the account deletion feature in your settings
• Portability — export your data using the data export feature in your settings
• Objection — object to certain types of processing of your personal data

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit and at rest, access controls, and regular security reviews.

7. Contact Us

For any questions about this Privacy Policy or to exercise your data rights, please contact us at privacy@nucleus.io.